Technical Writer

Location: Remote (Designated States)

Department: Learning & Development/Product
 

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.  (Candidates outside of these states will not be considered)

The Technical Writer creates clear and concise technical documentation, including user manuals, guides, and API documentation for our SaaS products. This role involves working closely with subject matter experts, engineers, and product managers to gather information and ensure the accuracy and clarity of content. The Technical Writer ensures that all documentation is user-friendly and meets company standards.

Duties and Responsibilities

• Create and maintain user manuals, online help systems, API documentation, and other technical documents
• Create well-structured documentation that balances readability (skimmable for basic ideas) and deeper technical detail when needed
• Collaborate with subject matter experts to gather and understand complex technical information
• Plan documentation solutions independently or collaboratively with a team
• Translate technical concepts into easily understandable content for various audiences, including customers, support team, and engineers
• Maintain a consistent documentation style guide
• Review and edit documents for clarity, accuracy, and adherence to company standards
• Help maintain and organize existing documentation
• Participate in product development cycles to ensure timely delivery of documentation
• Incorporate user feedback to improve existing documentation
• Stay updated on industry trends and best practices in technical writing

Position Proficiencies and Requirements

• Bachelor's degree in English, Technical Writing, Computer Science, or a related field; OR 2-4 years of experience in technical writing, preferably in a software or SaaS environment
• Strong writing, editing, and proofreading skills
• Proficiency in documentation tools (e.g., MadCap Flare, DITA Framework)
• Familiarity with markup languages (e.g., HTML, XML, Markdown)
• Experience with version control systems (e.g., Git)
• Ability to quickly grasp complex technical concepts
• Ability to collaborate openly with others.
• Excellent time management and organizational skills

Competencies to Drive Success:

• Experience with API documentation
• Knowledge of agile development methodologies
• Familiarity with content management systems
• Basic understanding of programming concepts
• Experience with graphic design tools for creating visuals in documentation

About Us
Work with a World-Class Healthcare Team.  Raintree Systems is the leading provider of both efficiency tools and engagement features that are built to manage ALL aspects of the healthcare industry.  By way of high-level automation, intuitive analytics and simplified reporting, our platform eases practice staff's workload and optimizes business operations. 

Our team of Rainees is built on expertise in their respective areas with a core understanding of teamwork and collaboration. Plus, our Rainees have an enthusiasm for excellence, growth, and continuous improvement in our process and the ways in which we support our valued clients. 

If you align with our company values and seek to join a team of friendly and passionate people who are dedicated to excellence, Raintree may be the perfect fit for you!

Our Perks

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.