Client Success Analyst

Remote U.S.  (designated states)

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. 
 

The Client Success Analyst helps clients achieve their desired outcomes by analyzing client data and providing account-based support to clients and internal staff in a timely, effective, efficient, and thorough manner. 

Duties and Responsibilities

• Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service.  
• Understand the client’s industry and company to align strategies with their objectives. 
• Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues.  
• Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement.  
• Provide support to help clients be successful.  
• Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved.
• Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience.
• Assist external departmental personnel in strategically critical issues as the need arises. 

Position Proficiencies and Requirements

• BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired.  
• Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
• Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team.
• Proactive, self-motivated, and have excellent communication and negotiation skills.  
• Strong business acumen and attention to detail. 
• Implementation and/or Consulting experience  within the healthcare vertical
• Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems

Competencies to Drive Success

• Ability to think outside of the box.
• Must keep track of, analyze, and find solutions to complex concerns that are often found in disjointed data.
• Able to assess the biggest problems and prioritize to impact the most clients in a positive way.
• Must be the client’s advocate, ready to go to bat to tackle whatever tasks are needed internally.
• Ability to communicate clearly and directly while staying organized.  
• Must be able to truly understand the client’s pain and come up with the best solutions.
• Really listen to clients, care about their experiences, and convey that you care.
• Must be a driven self-starter with ability to work independently in a fully remote position.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are One Passionate Family

About Us

Work with a World-Class Healthcare Team.  Raintree Systems is the leading provider of both efficiency tools and engagement features that are built to manage ALL aspects of the healthcare industry.  By way of high-level automation, intuitive analytics and simplified reporting, our platform eases practice staff's workload and optimizes business operations. 

Our team of Rainees is built on expertise in their respective areas with a core understanding of teamwork and collaboration. Plus, our Rainees have an enthusiasm for excellence, growth, and continuous improvement in our process and the ways in which we support our valued clients. 

If you align with our company values and seek to join a team of friendly and passionate people who are dedicated to excellence, Raintree may be the perfect fit for you!

Our Perks

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.