Implementation Consultant - Data (Healthcare/SaaS/EHR)

Implementation Consultant - Data Team

Remote (designated states)

Department: Professional Services

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA.

We are currently seeking an exceptional Implementation Consultant to join our Data Team and support our Clients.

The Implementation Consultant will manage the implementation process for an assigned Client list, working directly with Clients to identify, prioritize, and manage strategic needs to migrate their healthcare data for an efficient and effective implementation. 

Duties and Responsibilities 

• Oversee, coordinate, and manage all aspects of the data migration for new and existing Clients.
• Strategize the data migration utilizing best practices for the latest features and functionality in the system for a given Client. 
• Serve as a direct point of customer contact for data migration during the implementation.
• Proactively and independently manage Client escalations. 
• Assist in the review of Client data migration and the development of new workflow plans.
• Communicate progress updates weekly or as agreed upon with the Project Manager. 
• Ensure import due dates are met on time and reviewed with the Client. 
• Coordinate data conversion, mapping, import, and other timelines and expectations. 
• Follow project plans and manage scope and timeline, escalating to Project Managers as needed.
• Assure overall Client satisfaction. 
• Perform other duties as needed and directed by data team Project Managers. 

Position Proficiencies and Requirements 

• Must have experience in at least 2 of the following areas; Product/Project Management, Training, Medical Software, and Implementations. 
• A Bachelor's Degree in business or related field. 
• Proficiency with spreadsheet formulas used to manipulate data. 
• Knowledge of medical computerized billing and scheduling software systems is preferred
• Experience with EMR/EHR systems/implementations preferred. 
• Work experience in a medical office environment, customer service, IT, or support desk is preferred
• Strong working knowledge of MS Windows, MS Office, or Google Workspace.
• Familiarity with PSA systems and their processes (such as logging timesheets) is a plus

Competencies to Drive Success 

• Ability to lead a Client successfully through technical processes.
• Ability to manage and fulfill Client expectations. 
• Excellent written and oral communication skills. 
• Excellent communication and organizational skills with a customer service focus. 
• Ability to prioritize effectively and handle shifting priorities professionally. 
• Personal track record of being thorough, courteous, and responsive in customer service. 
• Ability to communicate with various business contacts in a professional and courteous manner.

• Self-starter, with the ability to organize work for maximum efficiency.
• Ability to juggle multiple projects at once, effectively prioritize, and deliver against deadlines.
• Ability to identify risks and offer solutions to Clients and Project Managers.

Our Perks

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave

About Raintree Systems​

Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are High Performance Team

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.