Revenue Operations Analyst (SaaS)

 Revenue Operations Analyst

Remote U.S. (designated states)


This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. 

Raintree, the leading provider of efficiency tools and engagement features for healthcare providers in physical and occupational therapy, is looking for a Revenue Operations Analyst to join our growing Business Operations team. 

The Revenue Operations Analyst will be responsible for special projects, collaborating closely with stakeholders in Raintree’s client-facing teams to  implement new process and technology solutions, and providing key day-to-day operational support. 

This is a project-based business improvement role. The ideal candidate will have strong interpersonal communication skills, business and technical acumen, meticulous attention to detail, and be comfortable managing and prioritizing a variety of projects.

Duties and Responsibilities:

• Build relationships with stakeholders in Marketing, Sales, Client Success, Support, Professional Services, and Finance, to understand business needs and challenges, and serve as the voice of those Rainees to Business Operations. 
• Act as subject matter expert on Raintree processes, data, and systems, and hold ownership of resolving business and technical  inquiries from other Rainees on these topics.
• Lead and manage business optimization and system enhancement projects from the Revenue Operations roadmap end-to-end in line with Raintree’s go-to-market approach and data-driven insights.
• Partner with business stakeholders to gather and thoroughly document business requirements for projects.
• Collaborate with the business systems / internal tools team to design, test, implement, and optimize best-in-class technical solutions to meet business needs. 
• Create and deliver training to business users on new and updated processes and tools as needed. 
• Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the function.
• Find proof points for what’s working and what needs to change while having fun!
• Serve as a business admin for select internal tools, providing user education and support to internal teams as needed, including technical enhancements.
• Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform. 
• Creation and delivering compelling, data-driven presentations.
• Other duties as assigned.

Position Proficiencies and Requirements:

• A bachelor's degree in Business Administration, Marketing, Finance or related field
• 3-5 years revenue operations, business analysis, or systems administration experience in a high-growth environment, SaaS preferable; 
• Working knowledge of sales, customer experience, and marketing processes and related data;
• Knowledge of Salesforce CRM required;
• Familiarity with one or more of the following (or similar) tools: Outreach, Pardot, Hubspot, Gong, Gainsight, RightAnswers, Chilipiper, Jira, etc.
• Advanced MS Excel skills a plus
• Excellent verbal & written interpersonal communication skills
• Experience working with multiple cross-functional teams

Competencies to Drive Success:

• Team Player: able to work in a highly collaborative environment;
• Analytical: able to think critically about business problems, asks questions and listens to deeply understand challenges and deliver optimal solutions. Easily understands and can tell a story with data; 
• Organization and Planning: plans, organizes and prioritizes projects in an efficient, productive manner, with limited supervision if necessary and maintains a high attention to detail;
• Persistent: demonstrates tenacity and willingness to go the distance to get something done; 
• Adaptable: adjusts quickly to changing priorities and conditions, anticipates and copes effectively with the complexity of change.

About Raintree Systems​

Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are High Performance Team

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.